Sometimes we know what we need to say long before we decide exactly how to say it. Why Do We Wait for the Perfect Words Before Saying Something Important? Sometimes I know exactly what I need to communicate, yet I still do not say it. The problem is not that I have no words. The…
Sometimes the longest conversation we have with someone takes place entirely in our own mind. Why Do We Rehearse Conversations That May Never Happen? I have had conversations with people who were not in the room. Some of them lasted much longer than the conversations I actually had with those people. I imagined what I…
Seeing that something may be wrong is only the beginning. Between noticing another person’s difficulty and actually helping them, several decisions can happen almost invisibly. Why Do People Sometimes Do Nothing Even When They Notice Someone Needs Help? Someone looks overwhelmed. They are struggling with bags, searching frantically for something, standing confused in an unfamiliar…